Hello, we note you've given our product a favourable review, but we'd like to ask why it's only two stars? Regarding dispatch, we shipped the order the very next day – there was no delay whatsoever.

Hello, we note you've given our product a favourable review, but we'd like to ask why you awarded it two stars? Regarding dispatch, your order was placed on 22nd July and shipped by us on 25th July – there was no delay in dispatch. We'd appreciate understanding why the dispatch time received two stars?